Contact information
Contact Policy
At HAIRO, we care deeply about every customer's experience. Whether you have a question about your order, need assistance with a return, or want to learn more about our products, our support team is ready to help.
How to Reach Us
The best and fastest way to get in touch with us is by emailing our support team directly at hairohairfiller@gmail.com. We handle all customer inquiries through this channel, including order tracking, shipping questions, returns, product information, and any other concerns you may have.
What to Include in Your Message
To help us assist you as efficiently as possible, please include the following in your message: your order number, a clear description of your question or concern, and any relevant photos if your inquiry relates to a damaged, defective, or incorrect item.
Response Times
We aim to respond to all inquiries within 1–2 business days. During peak seasons or periods of high demand, response times may be slightly longer, but we are committed to getting back to you as promptly as possible.
Our Commitment to You
At HAIRO, every customer matters. No matter the issue, our team will do everything possible to find a fair and timely resolution. We kindly ask that you contact us directly before initiating any disputes or chargebacks, as we are always willing and ready to make things right.